Refund Policy
Effective for live-session membership purchases made through Community Learning.
Refund requests
Membership access is generally non-refundable once access has been provided. If you are dissatisfied with the service received, you may request a refund within 3 calendar days of the date your membership access begins.
Submit the request through our contact form, including your name, registered email address, mobile number and the reason for the request. Do not include financial account information.
Review and processing
Eligible requests are reviewed after we receive the required information. Where a refund is approved, it is processed within 5 to 7 working days from the date we acknowledge the request.
Access issue or service concern
If there is an access issue or an unsatisfactory service concern, contact us within 3 calendar days. We may review whether a practical access correction, extension or other appropriate resolution is available.
Important information
This policy applies to the Community Learning membership described on this website. It does not limit any rights that cannot legally be excluded. Trading-related outcomes are not grounds for a refund: trading involves risk, and no live session, educational content or copy-trade service guarantees results.