Supplier Return from Oracle WMS Cloud

Use Case: Perform Picking and Shipping for Return to Vendor (RTV) Flow in Oracle WMS Cloud

Objective

To perform picking and shipping of Return to Vendor (RTV) materials for standard items in Oracle WMS Cloud. This process ensures defective or rejected products are returned to the supplier after quality inspection.

Actors

1. Supervisor / Planner – Creates the Return to Vendor order and allocates inventory. 
2. Warehouse Operator – Performs picking, packing, and shipping transactions through the mobile device. 

Pre-Conditions

• RTV lock code (e.g., RTV) is already applied to LPNs marked for return. 
• Supplier and Return location are set up in the system. 
• Inventory is available and visible under RTV lock. 
• A Return to Vendor order exists in the system. 

Process Steps

1. Create RTV Order

• Navigate to Outbound → Return to Vendor → Create RTV Order. 
• Select the supplier and add items to be returned. 
• Ensure the LPNs selected have RTV lock code. 
• Save and release the RTV order to create a shipment. 

2. Allocate Inventory

• System automatically allocates inventory based on RTV lock code. 
• Verify allocation using View Shipment Lines. 
• Confirm that each LPN is allocated to the RTV shipment. 

3. Perform Picking

• On mobile, navigate to Outbound → Picking → Directed Picking. 
• Scan the Shipment Number and start picking. 
• System guides to the QC or RTV storage location. 
• Scan each LPN and confirm quantity picked. 
• Once all lines are picked, confirm the pick completion. 

4. Perform Packing / Cartonization (Optional)

• If required, perform Pack / Cartonize Shipment to consolidate picked LPNs. 
• Verify the packed LPNs and generate shipping labels if applicable. 

5. Perform Load and Shipping

• Go to Outbound → Load Management → Create Load. 
• Assign the RTV shipment to a load and check-in the load to a dock. 
• Perform Load Departure to complete the shipping process. 
• System updates the shipment status to Shipped and reduces on-hand inventory. 

Post-Conditions

• RTV shipment is marked as Shipped. 
• On-hand inventory for the RTV LPNs is reduced to zero. 
• Supplier return documentation (e.g., packing list or ASN) can be generated if required.